At SoftBathBaby, we’re committed to your satisfaction. We believe that every customer deserves to love the products they receive, and we stand by the quality of our bath and playtime essentials. If you’re not completely happy with your purchase, our return policy makes it easy to exchange or return items.

Hassle-Free Returns

If you’re unsatisfied with an item, you can return it within 30 days of receiving your order. To initiate a return, simply contact us at [email protected], and our team will assist you with the process. Please note that items should be returned in their original condition, unused, and with any packaging intact.

Refunds

Once we receive your returned item, our team will inspect it, and your refund will be processed. Refunds are generally issued within 5-7 business days, depending on your payment method. You will receive a confirmation email once your refund has been completed.

Exchanges

If you would prefer to exchange your product for a different item, we’re happy to help. Our team can assist with finding the perfect replacement, whether it’s a different color, size, or item. Simply reach out to [email protected], and we’ll guide you through the exchange process.

Items Not Eligible for Return

For safety and hygiene reasons, certain items may not be eligible for return. If you have any questions about specific items, feel free to reach out to us for clarification.

Your satisfaction is our top priority. If there is anything we can do to improve your experience, don’t hesitate to let us know at [email protected]. Thank you for choosing SoftBathBaby, where your little one’s happiness and comfort are always our focus.